Policies

Last Updated: 09.05.2025

Welcome to Loom. These Terms and Conditions ("Terms") govern your access to and use of the Loom platform and services ("Services"), including all associated websites, features, and tools provided by Loom ("we," "us," or "our"). By using the Loom platform, whether as an artisan, customer, or visitor, you agree to be bound by these Terms.

By accessing or using Loom, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, you may not use our Services.

You must be at least 18 years old or the age of majority in your jurisdiction to use Loom. When registering, you agree to:

• Provide accurate, current, and complete information.

• Maintain the confidentiality of your login credentials.

• Notify us of any unauthorized use of your account.

We reserve the right to suspend or terminate accounts that violate these Terms.

Loom provides a curated marketplace for artisans to sell handcrafted and custom-made products directly to customers. We offer services including:

• Product listing and hosting

• Marketing and promotion

• Portfolio creation and presentation

• A dedicated space for custom product requests known as The Craft Collective

Loom acts as a facilitator between artisans and customers. Loom is not the manufacturer, seller, or distributor of artisan products.

4.1 Application and Approval

All artisans must complete an application and be approved through Loom's 48-hour review process. Approval is at our sole discretion.

4.2 Responsibilities

Artisans agree to:

• Maintain accurate product descriptions, pricing, and inventory.

• Fulfill orders promptly and professionally.

• Clearly state return/refund policies.

• Communicate respectfully with customers.

4.3 Intellectual Property

Artisans retain ownership of their work. By using Loom, artisans grant us a non-exclusive, royalty-free license to use product images, descriptions, and branding for marketing, promotion, and platform use.

4.4 Prohibited Content

Artisans may not list counterfeit, stolen, unsafe, or inappropriate items. Violation may result in suspension or removal.

5.1 Responsibilities

Customers agree to:

• Provide accurate order and payment information.

• Respect artisan timeframes and limitations.

• Communicate with artisans respectfully.

5.2 The Craft Collective

Through The Craft Collective, customers may request custom pieces directly from artisans. Requests must be clear, respectful, and comply with Loom's usage rules. Artisans have full discretion to accept or decline requests.

Prices listed on Loom include Loom's service fee, which is added to the base price set by the artisan. Payments are processed via third-party providers. Users agree to comply with their respective terms.

Loom does not take commission from artisans' base prices. Our margin covers services including listing, branding, and marketing.

Artisans are responsible for reporting and remitting any taxes associated with their sales. Loom does not provide tax advice and is not responsible for calculating or collecting taxes on behalf of artisans.

All Loom content including logos, graphics, layout, and design is the property of Loom and protected by intellectual property laws. Unauthorized use is strictly prohibited.

Artisans retain intellectual property rights over their creations but grant Loom the right to use images and descriptions for promotional purposes.

Users may not:

• Violate laws or regulations

• Infringe on intellectual property

• Harass or abuse others

• Use bots, scrapers, or disrupt platform performance

• Engage in fraudulent, misleading, or harmful behavior

Loom reserves the right to suspend or terminate any account that violates these Terms, causes harm to others, or disrupts the platform.

Users may close their accounts at any time by contacting our support team.

Loom provides the platform on an "as is" and "as available" basis. We do not guarantee uninterrupted service or accuracy of information.

To the maximum extent permitted by law, Loom is not liable for:

• Product quality, delivery, or fulfillment issues

• User disputes or misconduct

• Indirect, incidental, or consequential damages

You agree to indemnify and hold harmless Loom, its employees, and affiliates from any claims, damages, or liabilities resulting from your use of the platform, your products, or your conduct.

These Terms are governed by the laws of the Republic of Albania. Any disputes arising under these Terms will be subject to the exclusive jurisdiction of Albanian courts.

We may update these Terms from time to time. We will notify users of significant changes through the platform or email. Continued use of Loom constitutes acceptance of the new terms.

For questions or concerns about these Terms, contact us at: info@loom.global